Category : Support - SentryOne Team Blog

Category: Support

Share Your Expertise in the SentryOne Support Community and Earn Swag

Share Your Expertise in the SentryOne Support Community and Earn Swag

The SentryOne support community has launched. Learn how you can help your fellow SentryOne users and earn free swag in the process!

SentryOne Client Services and the Collaborative Approach

SentryOne Client Services and the Collaborative Approach

Suril Jasani explains how the collaborative approach to client services has allowed SentryOne to decrease resolution times, increase engineer productivity and improve customer satisfaction and retention.

Customer Success: Moving from Zendesk to the Salesforce Cloud

Customer Success: Moving from Zendesk to the Salesforce Cloud

SentryOne interns Curtrina Howell and Paul Margiotis tackle a Customer Success project that required recreating the Zendesk support system in Salesforce to provide a richer way of handling cases and better unify the team with other departments.

Elastic Compute Cloud (EC2) Monitoring Through SentryOne

Elastic Compute Cloud (EC2) Monitoring Through SentryOne

Jim Holden, SentryOne Technical Training Specialist, created this detailed User Guide for customers interested in hosting SentryOne on and monitoring EC2 instances.

SentryOne Help Center

SentryOne Help Center

Suril Jasani (@SurilJasani) provides an overview of the SentryOne Help Center, including Knowledge Base articles, Questions & Answers, and details about Feature Requests.

Send SQL Sentry alerts to your phone

From time to time, we’ve gotten questions on whether it is possible to send the alerts generated by SQL Sentry to cell phones in the form of a text message.

Using SQL Sentry on a 4K / HiDPI Monitor

We are aware that a few of you are enjoying these spiffy HiDPI / UltraHD / 4K screens, whether you're using a Retina screen, a Surface, or an external high-end monitor. We have plans to fully accommodate these higher resolutions in our software, and in the meantime, we have helped multiple customers with a workaround

Common Issues : Licensing Errors

George Boakye shows a few of the more common customer issues surrounding SQL Sentry licensing, and explains what you can do to resolve them quickly.

SQL Sentry Customer Portal

Jim Holden walks through the SQL Sentry Customer Portal, explaining all of the functionality and resources it provides.